Refund & Return Policy

At VIVICA, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Refund & Return Policy carefully before requesting a return or refund.

Return Eligibility

• Returns are accepted only for damaged, defective, or incorrect products.
• Return requests must be submitted within 7 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Products

• Opened or used skincare products.
• Products damaged due to improper handling.
• Products purchased during special clearance sales unless damaged.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchange Policy

Exchanges are available only for products received in damaged, defective, or incorrect condition and are subject to product availability.

Contact Us

• Email: info@vivicainternational.com
• Website: www.vivicainternational.com